Menu
Reply
  • 1
  • 0
  • 0
cheggerz
Joining in
89 Views
Message 1 of 3
Flag for a moderator

Works required for installation

Hi,

We live on a fairly new housing estate that has private roads as in not adopted by the local council and we pay a maintenance charge on the estate shared areas. There are no pathways, kerbs etc and the entire roadway is patterned block paving.

Today a VM van was on site taking measurement presumably to look at future installations as VM isn't currently available in our area.

My question should VM look to install a network in our street and presumably have the need to dig up the road do they replace anything they dig up so it's left looking exactly as it was before or do they just dig and fill in the cheapest way possible? Does anyone know a number to contact and discuss?

Thanks

Keith

0 Kudos
Reply
  • 2.62K
  • 209
  • 799
Dave_cq
Trouble shooter
62 Views
Message 2 of 3
Flag for a moderator

Re: Works required for installation

Hi Keith,

VM use sub-contractors for their installation work and the quality can be very variable indeed.  There have been plenty of horror stories in these forums about roads and pavements being left in a shocking state and getting VM to do anything about it afterwards is like pushing treacle up a hill!

I doubt you'll achieve much if anything by phoning at this early stage in the proceedings but if you really want to, then avoid the offshore call centres as they are worse than useless.  Your best bet is to ring the UK based Retentions Team who are able to deal with a lot more than just retentions.  Number is 0345 454 1111 during normal office hours and follow the prompt  1  >  4  >  5  to 'Thinking of leaving us'.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply
  • 10.33K
  • 1.03K
  • 1.92K
Superuser
Superuser
51 Views
Message 3 of 3
Flag for a moderator

Re: Works required for installation

VM normally only install in adopted streets, as their infrastructure agreements are with local authorities.

If your estate is private, then it is unusual to see retrospective cable build until the local authority takes control (usually 5 years from build). If the builder still retains responsibility for the road it would be worth asking them if they have signed an agreement with VM.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

0 Kudos
Reply