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Message 1 of 11 (1,004 Views)

Why charge £99.99 for shorter cable

Just received my new V6 Box. Yay But not for long.

About a month ago i moved the tv to a different corner of the room.Ready for closing up the wall between dining room and lounge so had to move the splitter cable which has left me with arouns 6-8 metres of rolled up cable behind my tv.

Phoned virgin media and asked if it was possible to have a shorter cable with a filter on the end, The operator said well i roll mine up behind the tv and put an elastic band around it. He further went on and told me that it would cost me £99.99 to send out an engineer to shorten my cable.

To be honest i was disgusted, i have been with virgin media since the start and have been cabled since the old Cable and Wireless, Nynex, and NTL days. I find this a joke as a long standing customer, find myself fuming and turning to social media to announce my horror, surely a customer could order a cable at what ever length they require. than using up their resources of sending out and engineer, wasting petrol, and time where it could be used to install somebody else's new install.

Find myself now thinking of changing companies to one which can supply the right length cable.

Could be a simple remedy why not list different lengths of cable on their website for people to buy if they require one.... Any ideas how i can get a shorter cable would be appreciated, if cant get one within the cooling off period i shall be cancelling, as will be entering into new contract now got new V6 Box.

 

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Superuser
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Message 5 of 11 (1,827 Views)
Helpful Answer
confirmed by garrylish
Sunday

Re: Why charge £99.99 for shorter cable

[ Edited ]

Changing the cable is not the problem, its the increase in power level that will result from removing 8 metres of cable.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Superuser
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Message 2 of 11 (1,002 Views)

Re: Why charge £99.99 for shorter cable

[ Edited ]

non fault callouts are £99.

 

The power levels are balanced in the green box for the distance to the device. changing the cable can alter this so they need to check and reset this if its out of spec. 

 

Why can't you roll out the cable and hid behind the TV? 

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Message 3 of 11 (990 Views)

Re: Why charge £99.99 for shorter cable

Just seen this on the VM Community about the pricing, somebody with the new V6 box wa going to be charged £49.95 for the new box plus £14.99 activation fee plus £40 installation fee.

Was answered by BanMcr that a self install is available for the V6.There may be circumstances where  it's not available, but if you are offered the choice then you shouldn't be charged the $40 manned install fee.

Only where self install has been offered and you've specifically chosen a manned install would the £40 normally be applicable. This was the reply from somebody from virgin media.

Now it would be £59 cheaper for me to have a manned install than send out an engineer for a non fault, also don't really want 8 metres of cable rolled up behind my tv. Also i was charged £20 for activation so it seems that the price for activation has gone up since that forum post on the 24-03-2017

 

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Knows their stuff
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Message 4 of 11 (967 Views)

Re: Why charge £99.99 for shorter cable

The official line is they have to do it, but in reality if you use decent quality cable like Webro HD100 it will work fine.

No connection, just the first one I found on Google:

https://www.amazon.co.uk/WHITE-VIRGIN-MEDIA-BROADBAND-EXTENSION/dp/B0074RZ1TC/ref=sr_1_1?s=electroni...

Dave.

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Superuser
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Message 5 of 11 (1,828 Views)
Helpful Answer
confirmed by garrylish
Sunday

Re: Why charge £99.99 for shorter cable

[ Edited ]

Changing the cable is not the problem, its the increase in power level that will result from removing 8 metres of cable.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

Knows their stuff
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Message 6 of 11 (905 Views)

Re: Why charge £99.99 for shorter cable

[ Edited ]

nodrogd wrote:

Changing the cable is not the problem, its the increase in power level that will result from removing 8 metres of cable.


 

About 1.2dB at the higher frequencies? You'd have to pretty close to the limits for it to cause problems.

Superuser
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Message 7 of 11 (900 Views)

Re: Why charge £99.99 for shorter cable

noise ingress that takes out the node. That can be an expensive mistake as well.

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Alessandro Volta
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Message 8 of 11 (716 Views)

Re: Why charge £99.99 for shorter cable

Maybe expensive for virgin, but not for the customer.
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Superuser
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Message 9 of 11 (714 Views)

Re: Why charge £99.99 for shorter cable


jb66 wrote:
Maybe expensive for virgin, but not for the customer.

If the customer caused the noise Virgin can bill them for the entire cost of locating and fixing






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Alessandro Volta
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Message 10 of 11 (644 Views)

Re: Why charge £99.99 for shorter cable

No, they cant
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