Menu
Reply
  • 5
  • 0
  • 0
Bilbo4pm
Joining in
474 Views
Message 1 of 9
Flag for a moderator

Why are my Superhub download statistics way over what i download?

Hi, Can anyone help, I keep resetting my virgin superhub session data as the download session data is showing unbelievable download data. For example now, after a reset 18 hours ago, it tells me my session data download is 1004GB and my upload is 108mb

I haven't downloaded anything apart from browsing the web.

I have contacted Virgin and they say there is nothing wrong as nothing is showing on their side. After I reset the superhub it can show download data of 4GB within a couple of minutes!

Can someone have hardwired into my cable outside? or somehow connected to my hub unseen? I can see what devices are connected and there is nothing unusual. I have changed my passwords several times. It still continues and has done for the last 10 months.

Any thoughts?

Steve

0 Kudos
Reply

Helpful Answers
  • 8.99K
  • 756
  • 1.88K
Superuser
Superuser
908 Views
Message 6 of 9
Flag for a moderator
Helpful Answer

Re: Why are my Superhub download statistics way over what i download?

It is a known longstanding bug in the firmware that VM haven't bothered to fix.

0 Kudos
Reply

All Replies
  • 2.62K
  • 209
  • 797
Dave_cq
Trouble shooter
471 Views
Message 2 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

Can you post a screen shot of what you are seeing.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply
  • 5
  • 0
  • 0
Bilbo4pm
Joining in
469 Views
Message 3 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

will do 1 min, thx

0 Kudos
Reply
  • 5
  • 0
  • 0
Bilbo4pm
Joining in
468 Views
Message 4 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

Can you see this?Can you see this?

0 Kudos
Reply
  • 2.62K
  • 209
  • 797
Dave_cq
Trouble shooter
461 Views
Message 5 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

Interesting, I've never seen that screen before so I presume it's from a Hub 3 which I don't have.

I see what you mean though, that's an awful lot of data for just 18 hours!  Maybe another bug in the hub's software?

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply
  • 8.99K
  • 756
  • 1.88K
Superuser
Superuser
909 Views
Message 6 of 9
Flag for a moderator
Helpful Answer

Re: Why are my Superhub download statistics way over what i download?

It is a known longstanding bug in the firmware that VM haven't bothered to fix.

0 Kudos
Reply
  • 5
  • 0
  • 0
Bilbo4pm
Joining in
453 Views
Message 7 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

Ok Thanks, So I can ignore it?

I will ask VM to see if they will send out an updated hub.

 

Thank you for your help

Kind regards

Steve

0 Kudos
Reply
  • 8.99K
  • 756
  • 1.88K
Superuser
Superuser
434 Views
Message 8 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

Yes, the figures are rubbish.

0 Kudos
Reply
  • 5
  • 0
  • 0
Bilbo4pm
Joining in
422 Views
Message 9 of 9
Flag for a moderator

Re: Why are my Superhub download statistics way over what i download?

Ok Thanks for your help, I have contacted VM and they are going to send out a new hub.

Steve M

0 Kudos
Reply