You will have to contact faults to get a replacement, which may be chargeable as its the result of customer induced damage.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Thanks for joining the community, hope you're well
Sorry to hear about the mishap with your hub! I can see you've had this replaced just a few days after your post which is great.
Thanks again for posting, please stick around and let us know if there's anything else we can help with.
Catch you again soon,
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