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Sujiguru
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We is my installation kit

Virgin sent a email , I would be get the installation kit by yodel on 3rd April. We didn't get. We made a cal to virgin, who promised to be delived on 4th April. On 4th April we didn't get it. Again they updated on 5th April. Still waiting. This is dishonest. I feel annoying.
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Buffer6
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Re: We is my installation kit

Check with yodel online http://www.yodel.co.uk/track/

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Sujiguru
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Re: We is my installation kit

But virgin media didn't give me the tracking no.
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Forum Team
Forum Team
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Re: We is my installation kit

Hi Sujiguru, 

 

Thanks for your post and apologies to hear you were waiting on receiving your installation kit Smiley Sad 

 

Once the equipment has left our care and is with our delivery partner, we have no way of controlling the delivery. It's down to Yodel / Royal Mail. 

 

Since posting, has your equipment arrived? If not, come back and let me know. I will be able to find out the tracking details for you. 

 

Thanks,

Kath_F
Forum Team

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Sujiguru
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Re: We is my installation kit

Thank you for ur info.

The first ordered installation kit was lost by yodel.

After spoke with virgin customer service nearly an hour on phone, they conveyed the above message and reordered another installation kit.

Now I got the installation kit, with 6 days delay and now enjoying the internet.

Virgin have to rethink with their business partner yodel or business process for the delivery of installation kit. I can read, many customers got trouble with YODEL.

 

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Re: We is my installation kit

Hi Sujiguru

I'm glad to see you received your kit and everything is now up and running for you Smiley Happy

As a new customer with us too, it would be fab if you could take a moment to check out the extra benefits you can get from us as part of our brilliant Inclusives.

They're totally worth a look!

If you need anything else just pop back to us on the forums and we'll do our best to help out.

Have an awesome evening Smiley Very Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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