Virgin Superhub displaying <0.5Mbps Download Speeds, but normal Ping and Upload Speeds. Easy fix?
18-02-201717:32 - edited 18-02-201717:43
Hi there, I'm very new to the forum, and in a unique position regarding solving this problem, so I thank anybody that can provide advice and apologise if I'm not conforming to forum etiquette. I've provided links to screenshots within the text, and hope that's alright.
A quick summary of the problem: Yesterday there was a power outage in my neighbourhood, after which the download speed in the house has dropped to almost 0, while the ping and upload speed have remained the same. [Speeds: http://imgur.com/a/Hx6qn ]
While my first course of action would be to simply turn the hub off and on again, and check for warning lights, I cannot in this case as I live in a houseshare managed by an agency, and the superhub is currently located in a locked room, with no access to it. At this point it may seem as if it is then the agencies responsibility to sort out the issue, but the agency have been shown to be extremely slow in responding to issues, and so it would be great if this could be resolved in an easy manner. Even advice on what steps are needed once access to the router is possible would be fantastic in order to greatly speed up regaining normal usage ability!
I'll include some of the statistics and settings from the hub I have seen people provide whilst searching for a solution in the forum, but if there are others needed please let me know and I'll hopefully be able to provide them. [Network Log, Downstream, Upstream: http://imgur.com/a/YxHCS ]
Thank you in advance for any help that you can give. Even just identifying the issue would be a massive help!
Re: Virgin Superhub displaying <0.5Mbps Download Speeds, but normal Ping and Upload Speeds. Easy fix?
18-02-201718:57 - edited 18-02-201718:59
Hi CM! There's a security risk in the links you have posted as they reveal your IP address (the 188.8.131.52 bottom left). They dont let you post IP's directly on here. You need to edit this out rather quickly otherwise more unscrupulous types can "borrow" it and abuse it.