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deka4ever
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Virgin Media username and password probs

I forgot my username and password from MY VIRGIN MEDIA account... How to change it?

[MOD EDIT: Subject heading changed to assist community]

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deka4ever
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Re: Elena

No... I dont see it before. I can do that right now?
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Buffer6
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Re: Elena

Have you tried click on the link forgotten my username  or password ? https://my.virginmedia.com/forgot-details/username

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deka4ever
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Re: Elena

No... I dont see it before. I can do that right now?
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deka4ever
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Re: Elena

....i can not.... Every time eroor shown... I need another way... May be some moderators can do it for me?
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Forum Team
Forum Team
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Re: Elena

Hi deka4ever,

Sorry about your My Virgin Media access issues, though I'm sure we can help Smiley Happy

I'd like to know what error is returned when the 'forgotten password' link fails for you, would you mind posting a copy of it on here please?
It would also be a good idea to try accessing via a different browser.

Other than that, if there is an issue with either the email address or password used then we'd need to investigate further. Please reply to my PM (purple envelope icon, top right of page) with the requested information and I'll see what I can do for you Smiley Happy


Jen
Forum Team



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