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Baptistman
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Virgin Dropouts and connection issues.

I'm getting dropouts and connection issues with this screenshot of router log. Any ideas  

IMG_0025.PNG

 

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Superuser
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Re: Virgin Dropouts and connection issues.

Looks like there could be problems with the downstream side of things specifically. Could you please share a copy of the upstream and downstream stats? And do so again just after another dropout?

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: Virgin Dropouts and connection issues.

Hi Baptistman

Sorry about your connection issues - I shall try to be of help. Firstly please note that the quantity of errors, in your screen shot, is not as great as it first appears. The time stamp is the same on quite a few errors and results from a hub glitch.

But the errors that are valid cannot be linked with any obvious issue from my tests. 

If you are still experiencing disconnections please provide the following information:

  • What happens to the Hub lights when the disconnects occur?
  • How often it happens?
  • Which type of connections are affected  - wired or wireless or both?

Please provide as much information as you can to help us diagnose what's happening.

Many thanks Smiley Happy

 


Jen
Forum Team



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