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johnvmc
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V6 Box Pixelation

I have two new V6 boxes - having replaced the slow Tivo HD. Both suffer from annoying regular pixelation. This usually lasts for a second or two but is much too regular to be acceptable and suggests some kind of fault. The issue is most noticeable while watching sports channels and I estimate the pixelation ranges from under 5% to as much as 20%. Before I resort to the inevitable bother of reporting this and likely having to have an engineer visit, I wondered whether anyone else had experienced this and, if so, what the solution is. 

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Superuser
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Re: V6 Box Pixelation

This will more than likely be a signal level problem that can only be resolved by an engineer visit.

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Superuser
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Re: V6 Box Pixelation

This will more than likely be a signal level problem that can only be resolved by an engineer visit.

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johnvmc
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Re: V6 Box Pixelation

Thanks, thought as much!

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Forum Team
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Re: V6 Box Pixelation

Hi johnvmc,

 

Thanks for posting!

 

I've located your account and I can see you still haven't had a technician out to fix this for you. I've sent you a private message (purple envelope at the top right of the screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


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johnvmc
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Re: V6 Box Pixelation

Thanks, I'll wait for a few days!

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Coppola83
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Re: V6 Box Pixelation

Only been with Virgin ( have two V6 boxes) for just over a week. Pixelation issues on most HD chanels and some normal channels.
Been waiting on hold for 1 1/2 hours with no result. Just hung up as not getting anywhere. Not a happy customer so far. Need this resolving any ideas???
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Coppola83
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Message 7 of 9
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Re: V6 Box Pixelation

Just joined Virgin media 1 week ago. Experiencing issues with both my V6 boxes really badly pixelating, especially on HD chanels.
Just tried to call Virgin for help, been on the phone holding for 1 1/2 hours, finally hung up as cant hold forever. Any ideas???
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Forum Team
Forum Team
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Re: V6 Box Pixelation

Hello Coppola83,

 

Thanks for your post and I'm sorry you've been experiencing problems so soon after joining us.

 

I can see that you have a technician booked now so please let us know how it goes or if you need any further help.

 

Kind regards

Rose
Forum Team


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Coppola83
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Re: V6 Box Pixelation

Thanks for your reply.
Hopefully the issue will get resolved soon.
Regards
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