Menu
Reply
  • 15
  • 0
  • 0
joannnap
On our wavelength
472 Views
Message 1 of 12
Flag for a moderator

Upgrade to Superhub 3 - missing power cable and ac adapter

Hi, I have recently ordered Superhub 3 for self installation (£14.99). The package only had the router and the spanner inside, while slots for power cable and adapter were empty. I have contacted virgin media customer service by the phone and they promised me to deliver the power cable and ac adapter in 3 to 5 working days, which already passed, so I am getting a bit worried as I can't use my new Superhub.

Please could you check the status of my delivery of power cable and ac adapter for Superhub 3? Also in the mean time is it possible to use the adapter of Superhub 2 with Superhub 3?

Many thanks,
Joanna

0 Kudos
Reply

Helpful Answers
  • 9.96K
  • 290
  • 623
Forum Team
Forum Team
624 Views
Message 10 of 12
Flag for a moderator
Helpful Answer

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Hey joannnap,

 

Apologies for not getting back to you sooner!

 

I've just replied to your PM.

 

Catch up with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out



All Replies
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
465 Views
Message 2 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter


joannnap wrote:

 

 Also in the mean time is it possible to use the adapter of Superhub 2 with Superhub 3?

Many thanks,
Joanna


NO! wait for the new one. Replies from staff on on here are about a week ATM, so you would be better phoning and chasing it. If that gives no joy, come back to us and we will boot it up the line for you...

 


  • 15
  • 0
  • 0
joannnap
On our wavelength
443 Views
Message 3 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Thanks, the support on the online chat believes it might be because of the Christmas / Holidays, so I will give it a time until Tuesday / Wednesday, but if it will not arrive by then it would be nice to get that checked by someone from forum staff.

0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
435 Views
Message 4 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

If its not arrived by then, post back and well get staff to look at it for you..

 


  • 15
  • 0
  • 0
joannnap
On our wavelength
381 Views
Message 5 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Thanks, so it is Wednesday already, over a week passed and I did not receive anything, would be great if forum staff could look into my issue.

The best solution will be to send me the cable and ac adapter through the courier instead of royal mail or someone should look into what happened with the delivery that never arrived.

0 Kudos
Reply
  • 15
  • 0
  • 0
joannnap
On our wavelength
371 Views
Message 6 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

On Royal Mail website it states that it takes around 3 working days for 2nd class delivery. Excluding the Christmas days it has been already around 6 working days, so maybe the package got lost?

0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
366 Views
Message 7 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Ive flagged it for staff, see if they can find out whats going on...

 


  • 9.96K
  • 290
  • 623
Forum Team
Forum Team
359 Views
Message 8 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Hey there joannap,

 

Thanks for getting in touch Smiley Happy

 

Sorry to hear about the missing power cable, let me get this sorted for you.

 

I'll confirm your address and get one posted out to you right away.

 

Please check your inbox (purple envelope, top right) as I've sent you a message.

 

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


  • 15
  • 0
  • 0
joannnap
On our wavelength
332 Views
Message 9 of 12
Flag for a moderator

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Hi Heather,

Sent you a message. Any update on my situation?

0 Kudos
Reply
  • 9.96K
  • 290
  • 623
Forum Team
Forum Team
625 Views
Message 10 of 12
Flag for a moderator
Helpful Answer

Re: Upgrade to Superhub 3 - missing power cable and ac adapter

Hey joannnap,

 

Apologies for not getting back to you sooner!

 

I've just replied to your PM.

 

Catch up with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out