Menu
Reply
  • 3
  • 0
  • 0
harveydt
Joining in
148 Views
Message 1 of 6
Flag for a moderator

Unreliable router

My new Virgin broadband, supposedly faster than my old copper wire variety, has left me to resorting to a mobile hotspot.

it also keeps dropping the home internet and it's wifi service, but not sufficiently predictably for me to problem solve easily. Currently it is failing to stream 4OD... 1st world problem it may be, but disappointed toddlers are the same the world over. Maybe disappointed 1st world children are the worst. Anyway I digress.

Is this common? Certainly it isn't fit for my purposes and I'd rather go back to my slower but reliable connection if it can't be sorted.

merry Christmas.

0 Kudos
Reply
  • 9.01K
  • 760
  • 1.88K
Superuser
Superuser
127 Views
Message 2 of 6
Flag for a moderator

Re: Unreliable router

Are wired devices dropping as well. This would indicate a local VM circuit issue. If the wired devices are fine and don't loose connection then it looks like a problem with the wireless side.

Wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.

First of all, I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.

You could try changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.

Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..

I would also check for other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.

Using the wider, usually less congested 5Ghz band could help, if your client devices support it.

0 Kudos
Reply
  • 3
  • 0
  • 0
harveydt
Joining in
110 Views
Message 3 of 6
Flag for a moderator

Re: Unreliable router

Thanks for your thoughts on this.

It is impacting both wired and wireless units so from what you'very said, it sounds more like a VM circuit issue.
0 Kudos
Reply
  • 9.01K
  • 760
  • 1.88K
Superuser
Superuser
101 Views
Message 4 of 6
Flag for a moderator

Re: Unreliable router

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

0 Kudos
Reply
  • 3
  • 0
  • 0
harveydt
Joining in
75 Views
Message 5 of 6
Flag for a moderator

Re: Unreliable router

 

Sorry for the delay in responding. Here you go. 

Cable Modem Status Item Status Comments
Acquired Downstream Channel(Hz)
267000000
Locked
Ranged Upstream Channel(Hz)
24400000
Locked
Provisioning State
Online
 
 
Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
12670000006.137.6256 qam9
23230000004.437.3256 qam16
33150000003.437.6256 qam15
43070000003.237.3256 qam14
5299000000437.3256 qam13
6291000000537.6256 qam12
72830000005.837.6256 qam11
8275000000637.6256 qam10
92590000006.437.3256 qam8
102510000006.537.6256 qam7
112430000006.437.6256 qam6
122350000006.537.6256 qam5
132270000006.538.6256 qam4
142190000006.638.6256 qam3
15211000000738.9256 qam2
162030000006.938.6256 qam1

 

 
Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
5924400000ATDMA39.516 qam64000005120
5831000000ATDMA39.516 qam64000005120

 

 
Operational Configuration General Configuration Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
V3c1310bb03cca99.cm
Primary Downstream Service Flow
SFID380359
Max Traffic Rate110100000
Primary Upstream Service Flow
SFID380358
Max Traffic Rate6400000

 

 
Network Log Date And Time Error Number Event Description
2017-01-01 14:01:00.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 14:09:07.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 14:09:07.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 14:09:07.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 14:09:13.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 14:09:18.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 14:10:01.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:17:49.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:17:49.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:17:50.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:17:55.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:17:59.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:19:41.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:19:45.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:20:05.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:21:20.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:21:20.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:21:20.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:21:25.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-01 15:21:40.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

0 Kudos
Reply
  • 7.33K
  • 309
  • 520
Forum Team
Forum Team
44 Views
Message 6 of 6
Flag for a moderator

Re: Unreliable router

Hi harveydt,

 

Thanks for posting!

 

Sorry to hear you're having connection issues.

 

I've run a diagnostic on your account and everything is looking great on the end. Levels are all within spec and no network faults in your area.

 

Are you still experiencing trouble with this?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply