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Lmmorecroft
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Unit is updating

Got my broadband yesterday- try to connect devices and just says "your unit is updating" - no progress, even after restarting hub
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Superuser
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Re: Unit is updating

Did you phone them to get it activated?

Dave.

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Lmmorecroft
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Re: Unit is updating

No! Didn't know I had to! Who do I phone?
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Forum Team
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Re: Unit is updating

Hello Lmmorecroft,

Thanks for posting and a big welcome to the forum Smiley Happy

Also welcome to Virgin Media, I'm sorry your experience with us so far has been frustrating. I've not been able to find your account info to check if you're up and running. Please drop me a PM confirming your name and address if you need me to help with anything.

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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