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Unexplained £20 activation fee

Hello, please can someone advise why I have been charged a £20 activation fee for my new SuperHub 3.0 that I was not given any information about?
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Well-informed
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Message 2 of 4 (75 Views)
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Re: Unexplained £20 activation fee

No idea why you weren't told but it's there in the terms.

http://www.virginmedia.com/shop/broadband/quickstart/post-purchase.html

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. 
Installation: Engineer installation fees may apply on certain packages or bundles (starting from £40 for standard install).
Activation Fee: There is an activation fee of £20.00.

Dave.

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Well-informed
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Registered: ‎30-01-2015
Message 2 of 4 (76 Views)
Helpful Answer
confirmed by KSt1
Thursday

Re: Unexplained £20 activation fee

No idea why you weren't told but it's there in the terms.

http://www.virginmedia.com/shop/broadband/quickstart/post-purchase.html

Minimum term applies to your cable service, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. 
Installation: Engineer installation fees may apply on certain packages or bundles (starting from £40 for standard install).
Activation Fee: There is an activation fee of £20.00.

Dave.

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Message 3 of 4 (49 Views)

Re: Unexplained £20 activation fee

Thanks Dave. Irritating in that case as I've been a VM customer for years now and was simply upgrading to new hub... will still query it....
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Superuser
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Registered: ‎11-08-2009
Message 4 of 4 (45 Views)

Re: Unexplained £20 activation fee

Most orders that require new kit will include the activation fee, whether you're a new customer or an existing customer - including both Broadband and TV.

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I work for Virgin Media - but all opinions posted here are my own