Still happening 3 days later.... Do we get a discount for this month then?? Had no end of TiVo issues and web issues with facebook etc recently and our 70 Meg went down to 50 Meg but is still listed as 70 but is at a constant 45-52 Meg no matter what time of day it is (VIA GIGABIT ETHERNET CABLE before you try and blame our wifi signal) The TiVo box is slow as molasses and is only 2.5 years old, I have a Freeview recording box from 2012 that runs 5x as fast, when you press guide, the guide appears. And not long ago it took 3 weeks and multiple complaints via website, 150 and here to get an engineer to shut the door on the street cabinet! For some reason the prices keep on going up and the service standards keep going down!!!! Yet if I were a brand new customer I could get much better equipment (V6), faster speeds, and more channels for an extra 50p a month from what I'm on now.
Quite frankly I see no reason not to leave because if I do and then regret it you'll actually give me a better package than what I pay for now, for even less money, so why WOULDN'T I want to give SKY a try???
Wigston, Leicester... The thing is we've been with virgin/ntl for over 15 years and the service has always been great, this past month however, national outages of catchup and facebook and tvanywhere... it makes me wonder if the equipment is struggling to keep up with what they're piling onto it.
I have seen reports that VM have been having problems with their DNS server? I have also seen reports that the problems with catch up and on demand are server and indexing related. Maybe they need some IT support?