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ih8Viiiiiirgiin
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Message 21 of 42
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Re: This company is failing to provide a continuous service!

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Superuser
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Message 22 of 42
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Re: This company is failing to provide a continuous service!

Not to jump in on Tonys advice, but the information we need is power levels (youve posted network logs already)

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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ih8Viiiiiirgiin
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Message 23 of 42
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Re: This company is failing to provide a continuous service!

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ih8Viiiiiirgiin
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Message 24 of 42
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Re: This company is failing to provide a continuous service!

At this point, we have lost connection for the 6th time within 24 hours! I AM VERY **bleep** ANGRY NOW!

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ih8Viiiiiirgiin
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Message 25 of 42
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Re: This company is failing to provide a continuous service!

Therefore, if this issue does not get a remedy IMMEDIATELY, I'm seeking legal advice besides of changing providers.....

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ih8Viiiiiirgiin
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Message 26 of 42
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Re: This company is failing to provide a continuous service!

7th, now.

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ih8Viiiiiirgiin
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Message 27 of 42
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Re: This company is failing to provide a continuous service!

Silence, figures....

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Superuser
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Message 28 of 42
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Re: This company is failing to provide a continuous service!

you need to understand how this place works - VM have a presence and they will get to the thread in a week or so - thats a week from your last post - so bumping with nothing just pushes you to the bottom of their queue

might not be what you hope for but thats it - if you want URGENT then the phone is your only option and the game of talking to offshore - ring just after 8 in the morning and you stand a chance of someone in the UK answering - thats less stressful

 

____________________

Tony
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ih8Viiiiiirgiin
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Message 29 of 42
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Re: This company is failing to provide a continuous service!


apcyberax wrote:
5 million customers even if the hardware cost £10 thats £50,000,000

Just one more thing: someone please explain to this guy what is a rotation. Smiley Happy

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Superuser
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Message 30 of 42
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Re: This company is failing to provide a continuous service!

someone, please explain to this guy that a rotation will costs money for the replacements
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