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Message 1 of 33 (836 Views)

This company is failing to provide a continuous service!

As the title says! Also, they refuse to replace our years old modem!
We are paying you for this!

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Message 22 of 33 (960 Views)
Helpful Answer
confirmed by ih8Viiiiiirgiin
Sunday

Re: This company is failing to provide a continuous service!

Not to jump in on Tonys advice, but the information we need is power levels (youve posted network logs already)

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


See where this Helpful Answer was posted


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Superuser
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Message 2 of 33 (833 Views)

Re: This company is failing to provide a continuous service!

is the modem working? if so they will not replace it if it supports the service you have. if they replaced everyones eqiptment when something new came out it would cost £100's of millions
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Message 3 of 33 (824 Views)

Re: This company is failing to provide a continuous service!

Yes it is working, but it is outdated!
They haven't the need to replace every modem every month! But every couple of years they should do so!
Also, they are failing to provide a payed service, which is bad in itself.....

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Message 4 of 33 (821 Views)

Re: This company is failing to provide a continuous service!

5 million customers even if the hardware cost £10 thats £50,000,000
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Message 5 of 33 (820 Views)

Re: This company is failing to provide a continuous service!

The hardwares weren't bought at the same time, which means you can set up a rotation! The total cost may be high, but the actual one is quite low.

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Message 6 of 33 (818 Views)

Re: This company is failing to provide a continuous service!

if they replace everything every 5 years its still a total of 10 million /year.
and we all know the cost of the hardware isn't really £10. the SH might cost them £40 and the tivo £100 at a minimum
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Message 7 of 33 (817 Views)

Re: This company is failing to provide a continuous service!

Okay, that still does not resolve the issue at hand, which is: the fail to provide a continuous service!




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Message 8 of 33 (812 Views)

Re: This company is failing to provide a continuous service!

what issue? you said in your 2nd reply everything was working? what problem are you having?
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Message 9 of 33 (809 Views)

Re: This company is failing to provide a continuous service!

[ Edited ]

There is no continuous service, it is disconnecting every other day for hours!
And that is no way to run a service! Imagine, if you called 999, and the phone company would say: "Sorry, we can't connect!"

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Message 10 of 33 (801 Views)

Re: This company is failing to provide a continuous service!

Also, we have signed a contract, which states they are trying their best to provide the service without interruptions. I do not see that effort!
As they fail this quite regularly! Therefore: they are pretty much failing to hold up their end of our contract. That is a violation of it.