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danielserafin
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The problem with my login details

Hi, I do not have your number virgin and password. I never logged into your account. And my name do not match the real. I do not have access to your own profile virgin. The only thing you've done well my bank detail.

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Superuser
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Re: The problem with my login details

hiya @danielserafin best having a chat with customer services via 150 / 0345 454 1111 since the forum team wouldn't be able to do much due to issue of Data Protection.
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danielserafin
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Re: The problem with my login details

thanks. I know. Only I can not really say, my English speaking is basic. I have to ask someone to help me. I have bad luck. I messed up almost all information email name, no login and password. Only bank details are ok.

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Superuser
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Re: The problem with my login details

you might be lucky and speak to agent via online chat using http://contact.virginmedia.com (using PC/laptop) this is a really popular method of contact, so need to refresh page every 30 seconds
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