Well, Thank you and Merry Christmas 🎅 Virgin Media. I guess I'll be having no broadband over the festive period then!! I say 'guess' as I'm still awaiting anything - a letter, an email, or even a text message which has either an explanation or apology regarding this 'outage' (you even have the audacity to still have my online service status as 'No Problem' for broadband). So, my Granddaughter can spend Christmas morning marvelling at how her shiny new tablet looks in its box, because there's nothing else she can do with it... Or, maybe she'll try her new Xbox One game - Oh No, wait - she can't log in to her Xbox Live account to sync the games' updates can she....!! I would like to finish with a 'Thank You' for all of this, and also, to wonder how many Virgin Media bosses etc. will be having the same problem....?? P.S. It's a good job Lego isn't wireless!!
Thank you for the reply Heather. I am beginning to lose patience to be honest, with the 'update' texts being the last straw... Remember, I was told in December what the fault was, yet the first text on the 4th Jan stated 'The problem has now been identified and an engineer is on their way, but it will now be 6th Jan before completion.' Then, on the 6th (surprise, surprise) another update text stating - 'The problem has now been identified and an engineer is on their way, but it will now be 11th Jan before completion.' The same text. Really!! As my problem was first ticketed on 15th Dec, that will take me to 28 days (yes, FOUR WEEKS) and still no fix. And, the final insult.... What have I received so far from VM for (a) A ruined Christmas. (b) The ignamony of having to go to a McDonalds to use their free wifi for banking and bills. (c) No broadband since 15th Dec last year?? £13 credit....... And you wonder why I'm annoyed.
Thanks for posting back, I'm really sorry for the ongoing fault and the knock-on effect this has had. I can only begin to imagine how frustrating that must've been
On a positive note - it appears the SNR issue has been resolved. When testing your connection however, I've noticed your hub's power levels are out of spec across all downstream and upstream channels. Are you still suffering from problems? I think it'd be best to get an engineer dispatched at this point to have a proper look at things your end.
I'll send you a PM (purple envelope, top right) so we can get some more details and schedule an appropriate time for an appointment. Drop me a reply whenever's convenient and I'll get that booked in asap.