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Friela1
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Terrible service

Hi, i had an engineer round yesterday to swap out my old hub and router for a new superhub and V6 box, after plugging in i was informed there was an issue provisioning new equipment at the moment, and it should come on shortly.
That was at 2pm yesterday.
After Four lengthy calls to virgin i am still without broadband or tv. I am now been told an engineer will revist on the 28th !!
What a shoddy service from VM. As someome who works from home quite often, and pays extra for a reliable service this is unaccepable.
I have rebooted numerous time, reset the router and tried everything.
Does anyone have any ideas how i can get the router provisioned faster than i week?
Sorry for the rant !

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Friela1
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Terrible service

Hi, i had an engineer round yesterday to swap out my old hub and router for a new superhub and V6 box, after plugging in i was informed there was an issue provisioning new equipment at the moment, and it should come on shortly.
That was at 2pm yesterday.
After Four lengthy calls to virgin i am still without broadband or tv. I am now been told an engineer will revist on the 28th !!
What a shoddy service from VM. As someome who works from home quite often, and pays extra for a reliable service this is unaccepable.
I have rebooted numerous time, reset the router and tried everything.
Does anyone have any ideas how i can get the router provisioned faster than i week?
Sorry for the rant !
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Superuser
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Re: Terrible service

Hey there, as per the house rules Ive merged your duplicate posts. Ive also moved them to a more appropriate part of the community.

You can TRY phoning in the mornings and see if they have a cancelled appointment available, its the most likely route to a faster fix....

 


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