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Friela1
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Terrible service

Hi, i had an engineer round yesterday to swap out my old hub and router for a new superhub and V6 box, after plugging in i was informed there was an issue provisioning new equipment at the moment, and it should come on shortly.
That was at 2pm yesterday.
After Four lengthy calls to virgin i am still without broadband or tv. I am now been told an engineer will revist on the 28th !!
What a shoddy service from VM. As someome who works from home quite often, and pays extra for a reliable service this is unaccepable.
I have rebooted numerous time, reset the router and tried everything.
Does anyone have any ideas how i can get the router provisioned faster than i week?
Sorry for the rant !

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Re: Terrible service

Hello there Friela1,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the trouble with your new equipment, I appreciate this is inconvenient.

I want to look into this, but I can't find your account info. Please drop me a PM confirming your name and address, so I can investigate.

Thanks for your patience,

Take care.

Heather_J

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