I noticed this week i've has a lot of small disconnections again.
When I check the log, i've had 19 T3 timeouts, and my upstream power on US-4 has jumped up again.
US-4 seems to fluctuate between 46-51dBmV, and when it gets high, this seems to be when i get the issues. The other channel (US-1) seems stable at around 47dBmV. The downstream power levels seem ok, and I think my area is still suffering from high usage, which is effecting the speed during the evening. (This has being going on for over a year now).
Is it worth getting an Engineer over ?
I can live with the slow speeds during the evening, but it's the disconnects that are causing me issues.
Ive included the upstream levels and the latest log files.
Thanks for getting in touch to let us know about your issues with your connection dropping out, I apologise or any troubles incurred.
I have tested things from here and I can see that your Hubs logs show a lot of T3 time outs inside, this will explain your issues. I would like to arrange for this to investigated further by one of our engineers for you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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