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Rozero
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Superslow Speeds - Barnsley Area

Hi everyone,

Could someone please advise as to the superslow speeds I am receiving in Area 14 - Barnsley. Both my download and upload speeds are hovering around the 6mpbs mark (normally averaging download at around the 80-90 mark). Box starting flashing various colors last night and lost complete connection three times from around 11.00 to 01.30.

Haven't lost full connection today but at times during day have struggled just to stream one youtube stream.

Thanks in advance.

R.

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Rozero
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Re: Superslow Speeds - Barnsley Area

Hopefully the information required in advance. Sorry not very technical! Thanks R.

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

3439400000ATDMA49.364 qam64000005120
3346200000ATDMA49.364 qam64000005120

 

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

12990000002.240.3256 qam7
2323000000240.3256 qam10
33150000001.740.3256 qam9
4307000000240.9256 qam8
5291000000240.3256 qam6
6283000000240.3256 qam5
72750000002.240.3256 qam4
82670000002.540.3256 qam3
92590000002.740.3256 qam2
102510000002.740.9256 qam1

 

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Re: Superslow Speeds - Barnsley Area

Hi Rozero,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Upstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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