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Superhub keeps losing internet connection

I have been having this issue since upgrading to Superhub 2. I have to reset/turn on/off my router 3 or 4 times a day and download can go from as low as 3-4 up to 30 mbps.

I have a Mac which uses TP LINK and the best signal swaps between 2G & 5G but the problem occurs throughout the house.

Hope someone can help....

Thanks

Nick Thompson

Leicester

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Re: Superhub keeps losing internet connection

Hi Nick,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004969365).

 

There's also an issue with your Downstream Power levels that's morel likely to be the culprit in this scenario. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Speak soon Smiley Very Happy

 

Josh


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