Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004969365).
There's also an issue with your Downstream Power levels that's morel likely to be the culprit in this scenario. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.
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