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mrenigma
On our wavelength
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Message 11 of 15
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Re: Superhub has reset to factory defaults 3 times in the past month

This is getting tiresome

This has just happened to me tonight, 3 or more times now in the space of a few months. I use a different ip range in my home and I know as soon as its reset because it goes back to 192.168.0.x

Busy working and boom, no internet.  reset hub using the switch and it is now the defaults.

Luckilly I have a save of the settings.

Why does this happen so often. no warning , no choice

 

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 12 of 15
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Re: Superhub has reset to factory defaults

Hi applemad, 

 

Thanks for getting in touch! I am sorry to hear that you're having issues with your Super Hub resetting itself to factory settings, this must be annoying so apologies for any troubles.

 

I have tested things from here and I can see that both of your upstream power levels are too low and will require an engineer will be required in order to resolve this for you. 

 

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

 

Take care, 

Thanks, 

Adam.


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bobbond
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Message 13 of 15
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Re: Superhub has reset to factory defaults 3 times in the past month

hi 18 months down the line and now having a lot of problems with the new super hub you sent me, keeps losing internet, sometimes is just slow it driving me nuts, can I be sent a replacement, I have restarted many times and even done a factory reset, what is it we these so called superhubs?
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Forum Team
Forum Team
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Message 14 of 15
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Re: Superhub has reset to factory defaults 3 times in the past month

Hey bobbond,

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry for the problems you're experiencing. Your Hub is currently offline, do you have it turned off if it's not in use? If not let us know as we might have a fault on our hands.

Take care.

Heather_J

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bobbond
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Message 15 of 15
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Re: Superhub has reset to factory defaults 3 times in the past month

line has been checked engineer coming wed suspect router 

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