on 20-09-2016 14:44
Hello,
A few days ago I signed up to Virginmedia for broadband and got the new superhub 3.0.
I've had the engineer round to set it up and it's now up and running, with wireless connections being fine, however direct connection via ethernet simply isn't working and my computer does not have a wireless adapter.
I've phoned technical support and they couldn't get anything sorted, suggesting that the problem may be computer related, but I was using a competitors hub this morning via ethernet and everything was working fine.
Technical support then tried to put me through to gadget rescue, but each time they did this, I'd be put on hold before the line would inevitably go dead, and I'm not particularly wanting to call back again.
I'm now in a bit of a predicament, as my main computer workstation, which I use for my university work, doesn't have internet access and I'm not really looking forward to having to go out and spend money on a wireless adapter which I shouldn't need, nor want.
I've checked 3 different ethernet cables, including the one that comes with my hub, checked all 4 ports, made sure my drivers were up to date and done various resets both soft and hard. Any advice would be greatly apprecated.
Thanks,
Dale
on 20-04-2017 22:10
21-04-2017 09:25 - edited 21-04-2017 09:29
We had the same issues after upgrading from SH2 which worked fine before the SH3.
Our problem was that we have about a dozen things on our network which the SH3 can't handle. We would see devices randomly dropping off and when we got a list of devices on the SH3 page some of ours wouldn't be there!
We bought a RS600VPN and that worked for us - this may be a bit overkill but I wanted the problem sorted and I didn't have time to spend hours messing about. We also have an external TP Link wireless access point which is far better than the SH3 one.
We have most things on Ethernet so we have an external 24 port Gigabit switch too.
Our SH3 is in modem now with its WiFi disabled - completely stripped of it's privileges and left to do the only thing it can't mess up.
Hope this helps!
on 21-04-2017 09:49
on 21-04-2017 22:09
Just got the TP R600VPN switch working and everything seems to be working fine. That's all thanks to you and 'Monty Biggles' ... Much appreciation to both of you. I'm very new to all of this and have learned quite a lot ... mainly, to not take Virgin's next superhub edition!
on 21-04-2017 22:12
on 22-04-2017 14:03
on 04-05-2017 16:20
on 24-06-2017 19:46
Hi all
seems i have the same Ethernet Connections , only been with Virgin for 4 days have had 1 Hub 3 changed 2nd arrived today have spent 6 hrs and 2 phone calls to Virgin and still cannot get the Ethernet to work 1 port connects for about 1 min very slow then auto disconnected, changed cables changed equipment No change, on monday just before my connection with PlusNet all was working Fine so it must be a VIRGIN problem.
use internet to send my Heart Pacemaker info to the Hospital
any advise from any one if it cannot be solved i will cancel my account 4 days with Virgin and only 1 days use. on wi fi.
help if you can please
Roly
on 13-09-2017 13:46
Hi - my hub died a couple of days ago so it seems like I am the latest victim of a dodgy hub or firmware issue. At first, there was no wifi, no lan, nothing. The thing simply wasn't assigning IP addresses to devices.
Managed, by resetting to factory conditions several times and expanding the IP list by a few, to get the wi fi working for some devices (strangely not a new samsung galaxy 7, which is still failing to obtain an IP address).
Now, although the LAN lights are green and even flashing as if they are transferring data when the cables are plugged in, the devices I'm trying to set up on the wired system don't recognise that they are connected to a cable. For example, the PS4 asks to be connected to a cable during the set up process.
All very perplexing. I really don't have the time or the patience to go through the same process I did earlier this year when I called Virgin for assistance and, after several hours and a couple of dropped calls, misdirections to the wrong department and repeating the same steps over and over, I was eventually sent a new hub 3.0 after the 2.0 version died.
It's interesting that someone mentioned a faulty LAN cable in a previous post on this thread, which appeared to be working but which was preventing the whole system from functioning. I may have a go at taking all the cables out later and putting them back in one at a time to see if this helps.
Any thoughts anyone?
Dave
14-09-2017 11:16 - edited 14-09-2017 11:32
I've had the same experience as others mentioned with the Virgin Media hubs. I've been running for 2 years with Virgin here in Perth and in that time I have got through one old style hub (I believe it was a Virgin Media 1.0 Hub) which periodically stopped responding and another Virgin Super Hub 3 (attempting to fix the LAN / Ethernet problems discussed in this thread).
My latest Super Hub 3 I installed this morning and the following guidance arises from getting that up and running and dealing with the LAN / Ethernet issues as they arose.
Hopefully this will help others to follow, both during setup and if you get subsequent problems.
IMPORTANT POINTS:
Recommended Approach:
Troubleshooting: