on 20-09-2016 14:44
Hello,
A few days ago I signed up to Virginmedia for broadband and got the new superhub 3.0.
I've had the engineer round to set it up and it's now up and running, with wireless connections being fine, however direct connection via ethernet simply isn't working and my computer does not have a wireless adapter.
I've phoned technical support and they couldn't get anything sorted, suggesting that the problem may be computer related, but I was using a competitors hub this morning via ethernet and everything was working fine.
Technical support then tried to put me through to gadget rescue, but each time they did this, I'd be put on hold before the line would inevitably go dead, and I'm not particularly wanting to call back again.
I'm now in a bit of a predicament, as my main computer workstation, which I use for my university work, doesn't have internet access and I'm not really looking forward to having to go out and spend money on a wireless adapter which I shouldn't need, nor want.
I've checked 3 different ethernet cables, including the one that comes with my hub, checked all 4 ports, made sure my drivers were up to date and done various resets both soft and hard. Any advice would be greatly apprecated.
Thanks,
Dale
on 13-04-2017 21:04
I was feeling quite irritated until I came across this community chat .... ok, I'm still irritated but a bit more hopeful now that I know that others are in a similar situation.
How does your system work? The VPN switch plugs into the SH3 and the Netgear switch plugs into the VPN ? Where does the virgin cable go? How do you link in the SH2? Forgive me, I'm new to all of this, so I'm trying to picture the network diagram in my mind!
All the best & thanks!
on 13-04-2017 23:03
on 13-04-2017 23:05
on 14-04-2017 10:18
OK, just so I've got this right:
I'm looking at the following component in amazon. Do you think it will do the trick?
I really appreciate your help in this. I've just upgraded by installing ubiquiti wifi access points in the house. I have a teenage son, uni student son and wife who have discovered that they can't live life without the internet .... they blame me, and I'm definitely not flavour of the month!
on 14-04-2017 11:20
on 14-04-2017 16:18
Yes, I wondered about that. Thanks.
It's impossible to get that VPN switch within a month. Do you think that the following will do?
on 14-04-2017 23:23
on 20-04-2017 17:43
Netgear switch not available until August, so I bought the TP Link (which other people, having the same problem with SH3, have done on Amazon)... having trouble configuring this router however as I cant access the login on 192.168.0.1
JJ
on 20-04-2017 21:19
on 20-04-2017 22:04
No, its the TP Link router
JJ