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MortexOfficial
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Message 11 of 13
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Re: Superhub 2ac & Vivid 350

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andymw
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Message 12 of 13
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Re: Superhub 2ac & Vivid 350

I upgraded to Vivid350 two days ago with Virgin Media and was told the upgrade would happen within 24 hours.  I now seem to have an extra £60 on the bill which I wasn't informed about and the upgrade hasn't happened.  I was a VIP customer before I did this and was paying over the odds before anyway.  Anyone else had this experience and do you know how I can get them to force the config change down to my modem?   BTW:  I'm on a superhub 2 which should be capable of this.

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av-115
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Message 13 of 13
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Re: Superhub 2ac & Vivid 350

The SH2 is not capable of doing VIVID 300/350. They should have sent a SH3 out.

Regarding the unexpected charges, I'd give Customer Services a ring to find out what's gone on. Use the "thinking of leaving us" option as that team are usually the most helpful.

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TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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