After countless disconnection issues an engineer came out, and provided a new Super Hub 3 router. (he checked the line, and the connection was strong). He had to leave before the router registered onto the network , promised it would be online within 24 hours.
7 days and 11 phone calls later, and 4 separate "working in 24 hrs " promises we are still no further forward.
The line is working and the router is communicating with the "Servers".
Local resets, remote resets etc are not working, we are still stuck in a "Walled Garden"
Escalated to IT department, but nobody is giving me any indication of when it will be resolved.
3 promised callbacks have not happened.
5 of us at this address, 3 kids in full time education, a few months from Exams.
Anybody had any experience with this issue, and how long it might be before we can expect a resolution.
Going through the same right at this moment. If it doesn't result in a working connection after this 7th call back the kit is outside on the step clever it whenever. I'm so exhasperated at the moment !!!!