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Palagcl
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Super Hub

Hello Community, I have a super hub, which I have had for over a year. I constantly have to reboot it when ever I wish to access it's web page.

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Superuser
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Re: Super Hub


Palagcl wrote:

Hello Community, I have a super hub, which I have had for over a year. I constantly have to reboot it when ever I wish to access it's web page.


The Superhub 1 is notorious for that issue, if that is the hub you have. Regardless though, you'll get a new hub (hub 3.0 model) when you free speed upgrade or manually upgrade to a new broadband package. Or if you just want a new Superhub asap, you can call into 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Verify your details -> (From the menu) Option 4 -> Option 1 or Option 4 -> Option 5. Note that out of band kit upgrades can recontract you for 12 months and have a £14.99.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.

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Superuser
Superuser
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Re: Super Hub


Palagcl wrote:

Hello Community, I have a super hub, which I have had for over a year. I constantly have to reboot it when ever I wish to access it's web page.


The Superhub 1 is notorious for that issue, if that is the hub you have. Regardless though, you'll get a new hub (hub 3.0 model) when you free speed upgrade or manually upgrade to a new broadband package. Or if you just want a new Superhub asap, you can call into 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Verify your details -> (From the menu) Option 4 -> Option 1 or Option 4 -> Option 5. Note that out of band kit upgrades can recontract you for 12 months and have a £14.99.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
Forum Team
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Re: Super Hub

Hi Palagcl,

 

Welcome to the Community!

 

Sorry to hear you've had some trouble with your Superhub.

 

I can see from your account that you've taken Shelke's advice and got yourself a shiny new Hub 3.0. Let me know how you get on and give us a shout if you get any problems.

 

All the best Smiley Very Happy

 

Josh


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