I've been using Hub V1 for some years without any issues but in the last months I've been experiencing irregular Hub restarts.
- daily restart/reset, at random times of the day and night (Hub lights go out) - in the worst days, the multiple restarts happen in sequence - Network log: T3 or T4 timeouts (Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received)
Details - Hardware version 2.00 - Software version V2.39.02 - 3 devices using the Hub wireless
Network log on 2017-03-30Can you check errors/levels on your side? Any network changes in my area?
Thanks for posting and a warm welcome to the community
Really sorry to hear about the problems with your Superhub, I initially thought about sending your a replacement but when I've tested your network I've noticed quite a few time-outs so I think it's best if I arrange for an engineer to call around.
I'll drop you a PM (purple envelope, top right) to arrange a visit.
Speak with you very soon,
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it's probably time to send that SH! to the old hubs retirement home. frequent resets and restarts seems to be a feature of the ageing process so accept a newer one for free rather than hanging on until it completely dies
@legacy1: all lights go out and the ready light (I assume it's the top one on V1 hub) starts blinking green. Once all is back to normal, the light goes blue as usual.
Do you suggest to test with a wired connection? Like this I can only have one device connected (rather than the usually 3). As this problem is random, don't know if by doing this we can get any conclusion.
When the problem happened this morning my laptop was off, which is the only device I can use for wired connections.