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NeilPayne
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Super Hub Power Supply

Hi,

Virgin Super Hub power supply died this evening. Test meter shows output is less than 2 volts. Temporarily connected using borrowed PS from another device but it's only rated as 12v 1.0a rather than the 1.5a of the original Netgear PS. Is it possible to get replacement power supply and what's the process?

Neil

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Superuser
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Re: Super Hub Power Supply

Yes - wait here for a week and the Forum Team will pick up and help you. Or phone in on 150/0345 454 1111 and you'll be sent one quickly. What would you rather do?


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Forum Team
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Re: Super Hub Power Supply

Hiya NeilPayne and welcome to the community Smiley Happy

Sorry to hear your hub's power unit has packed up.

Did you manage to get in touch with technical support about this? Let us know if you still need help.

Cheers,

 

Michael_JK
Forum Team

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NeilPayne
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Re: Super Hub Power Supply

Hi,

Yes thanks. Finally got through for an online chat with Pradeep who sorted me a new one. It's arrived and I'm back up and running with a proper power supply.

Neil

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Forum Team
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Re: Super Hub Power Supply

Hi NeilPayne, 

 

Thanks for keeping us updated glad to see you are back up and running now. Apologies we did not get to you sooner. 

 

If you do need any help in the future let us know and we will always be happy to take a look. 

 

All the best

 

Emma

 


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