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notdodgy
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Super Hub 3 wrong power supply?

I have noticed that my Super hub 3 has a power supply labelled as being "Only for Super hub 2".

Could this account for the very poor performance of the hub?

(Logging into the hub takes over a minute, listing connected devices several minutes). 

 

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jb66
Alessandro Volta
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Message 2 of 8
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Re: Super Hub 3 wrong power supply?

The universal psu that you have fits the sh2 sh3 and a tivo samsung. Slow login is normal
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notdodgy
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Re: Super Hub 3 wrong power supply?

So the label saying only for hub 2 needs replacing...

The hub seems to be very lacking in processing power.
As soon as there are line errors it stops working, DHCP and WiFi connections fail.
This seems to happen twice a month.

I think I will get a Samknows monitor again.
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jb66
Alessandro Volta
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Message 4 of 8
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Re: Super Hub 3 wrong power supply?

The psu you have was made before the sh3 was even a thing.
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Superuser
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Message 5 of 8
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Re: Hub 3.0 wrong power supply?

How did you obtain your hub 3.0? If it was via an engineer replacing an old hub, they don't always carry the hub 3.0 plug with them, only the hub 3.0 itself. A dispatched hub 3.0 via Yodel should have come with the correct plug.

You could contact customer services via a call to 150 from a VM phone / 0345 454 1111 from any phone or via the Webchat, report a broadband fault and ask for the correct plug type to be sent out to you.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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notdodgy
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Message 6 of 8
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Re: Hub 3.0 wrong power supply?

The hub and psu were supplied as a new install by an engineer visit.

The subcontractor did not appear to be on the ball as he left us without a working phone line.

If the PSU is equivalent, then fine.
It is just that the hub is a long long way from being "super".
As soon as there are line errors, WiFi connections and DHCP fail. 4 Minutes to log into a hub is not good.
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cje85
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Message 7 of 8
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Re: Hub 3.0 wrong power supply?

It shouldn't take 4 minutes to log in, but the Hub 3 is powered by a flawed Intel processor which causes latency issues and means the web interface is slow to respond. It's an issue which is affecting cable modems all over the world powered by this chip.

https://www.theregister.co.uk/2016/12/03/intel_puma_chipset_firmware_fix/

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Forum Team
Forum Team
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Re: Hub 3.0 wrong power supply?

Hi notdodgy,

Thanks for posting to bring this to our attention Smiley Happy

Please drop me a PM confirming your name and address and I'll send you the correct power supply.

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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