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Peekay
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Sudden loss of broadband connection

Broadband not working on computer hard-wired to router when switched on this morning (wireless to other units working fine). Was ok last night.

Diagnostics message reads "Local Area Connection" doesn't have valid IP configuration.

Tried a few things but don't want to do anything too drastic in case it makes matters worse.

Ideas? 

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Forum Team
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Re: Sudden loss of broadband connection

Hi Peekay,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your account and I can see an issue with your signal levels, both upstream and downstream. I'll need to send a technician to adjust these levels for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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