I have just upgraded and installed my new Superhub 2. I have no problem with internet access on my PC (wired) or my iPad or mobile phone (both wireless), but the speed has dropped significantly. With my previous setup of a Virgin modem and my own wireless router I was regularly getting speeds of nearly 20Mb, which was my maximum speed. However, I have just done another speed test with the same software (Speedtest.net by Ookla) on my PC and I am barely getting 2.5Mb (download speed) and 0.05Mb (upload speed) even though I should have been upgraded to a speed nearer 50Mb.
Am I just jumping the gun by expecting to get a higher speed immediately - I installed the Superhub at around 6pm today (it's just gone 9pm now)? Has an engineer got to come and do something at the local Virgin box on the street?
I hope someone will reassure me that all will be well and as it should be! Thanks for any advice.
I'm pleased to tell you that I have lightning speed at last! I put the Superhub into modem mode and totally lost connection. However when I changed it back to router mode and did another speed test my download speed went up to 53.67Mbps and the upload speed went up to 2.61Mbps (is this good - I'm not familiar with upload speeds?!).
excellent - i think you were stuck between 2 configs or the config had not reset itself - if you log in now i would think the downstream grab would look much different to what you posted - you had one channel there - you will have 6 maybe 8 now and you will be on DOCSIS3 rather than DOCSIS