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brammers
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Slow speed becomes no speed and no service

I'm on 60mb but have seen between 3mb and 23mb (occasionally) these last 2 months.

tonight at 10:15 both BB and TV went down and have been down for 45mins. There's no one answering on 150 and service status says it's ok. Why am I paying £90 a month for this appalling service? After a refund for this month I'm finally cancelling; something I should have done months ago. You can't deliver what you promise and can't even provide proper support. 

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Re: Slow speed becomes no speed and no service

Hello brammers,

 

Thanks for your post Smiley Happy

 

I just wanted to let you know that I've received your PM regarding this and I've just this moment replied.

 

Hope to hear back from you soon,

Take care.

Heather_J

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