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Setting up online

I set up a new broadband contract on Monday, requested my router to come today (Thursday) however it has not arrived and i have not recieved anything from Virgin to confirm details of what is happening. It's really frustrating as i am without internet.
Online chat don't help they tell you to call the helpline and it is impossible to get through to speak to someone on the phone as you are just kept on hold.
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Re: Setting up online

Hello Naomi3,

Thanks for joining the community, hope you're well Smiley Happy

Sorry to hear about the delay with the delivery of your equipment.

I'm not able to find your account info so I can't check that your new kit has arrived, although I sincerely hope it has by now. If you need me to chase anything up for you, please drop me a PM confirming your address and I'll do all I can to help.

Take care.


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