Sorry to hear you've had trouble with your new TiVo®.
I've run a diagnostic on your account and I can see an issue with your Downstream Power levels. This will affect both your TiVo® and broadband services and will need to be adjusted by one of our technicians. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out