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BillyBlaze
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Services Installation

Hi, I have been a Virgin Media customer since 5th November 2016. I am yet to have my broadband installed. Many days have passed since that date. Apparently there was a blockage and my council needed to issue a permit.

Please can somebody advise further?

 

Thanks.

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Re: Services Installation

Hi BillyBlaze,

 

Welcome to the Community!

 

Really sorry to hear you're having install trouble, it's an awfully long time the have to wait!

 

I've located you account and checked the field notes. At the moment, we're waiting to here back from the construction team in the field to find out exactly what work needs to be carried out, the permissions and a timescale.

 

I'll keep checking up on this and let you know as soon as we get something back.

 

Speak soon Smiley Very Happy

 

Josh


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BillyBlaze
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Re: Services Installation

Thanks Josh,

That information sort of conflicts with what I was told on the phone. (I spoke to the construction team).
Apparently there is a blocked duct, permission from the local authority was required to carry out work which has now been granted. Apparently I am not allowed an update until mid February as they have no further information until that point?

A proper time scale would be great please.

Cheers

 

 

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Re: Services Installation

Hi BillyBlaze,

 

At the moment we don't have a timescale. I'm really sorry!

 

I'll keep an eye on the account and message you when there's an update.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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