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Bodin
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Service Issues for the past couple of weeks

I have been having service outages pretty regularly for the past couple of weeks. I keep running the diagnostic from my phone and get the online message that it will be fixed in 10 minutes or so but then the service fails a few minutes/hours later. Is anyone else having this problem? Thinking of moving provider, whilst they may not be as fast Sky was never this patchy with the service and I am paying £45 per month at the moment .
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Forum Team
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Re: Service Issues for the past couple of weeks

Hi Bodin,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can't see any network issues currently affecting your connection. I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels which is likely causing the problem.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Speak soon Smiley Very Happy

 

Josh


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