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KT780
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STILL NO £50

I joined Virgin in Oct last year and i have asked twice about my refer a friend discount which was set up in store (gloucester store).

The last person i spoke to from customer service said go back to the store to sort it out! So i tried twice and each time the queue was so long they said come back another day ! 

I have a newborn and I can't keep wasting time going into town - surely this is Virgin's fault not mine, how hard is it to credit £50 to the account? 

I'm sure virgin just advertise these deals to get more customers, then you're trapped into a 12 month contract. 

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Re: STILL NO £50

Hi KT780,

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 

 

There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 

 

Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.

 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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