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Tim_Bascombe
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SH 2AC loses contact to servers though xbox one firmware 2.01.11

Recently (past few days) i have been unable to game or be in party chats on my xbox one.  I have reset my router, set up port forwarding, given it a static IP checked UPnP settings. also put the ip in the DMZ, all to no avail even if the connection is wired.

I have been on the phone to Virign media and all router settings are correct and service is good as well.

 

Has anyone else experienced this?

 

Any help would be greatly aprreciated

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Tim_Bascombe
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

Also took the xbox to parents house who have far worse connection stats and it worked without kicking me from the servers leading me to it being either a router or ISP issue

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Superuser
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

No issues here with my XBO and SH2AC.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Tim_Bascombe
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

Not helpful.  What is your Firmware version?  

 

Do you have any suggestions on what I could do to rectify this?

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Tim_Bascombe
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

Virgin media support please reply as I am paying for a service which I cannot use!
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Superuser
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

Same version. I know my SH2AC did have an update last week (saw it in the logs) but not sure what it was for. 


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Superuser
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

I fell really stupid now as I just traced my network cables from my XBO and it turns out it is actually connected to my Superhub 2 (VMDG480).

I just been doing some testing on my SH2AC (VMDG485) and I am seeing disconnects from XBL via it. Anyway I am going to do a bit more testing.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Tim_Bascombe
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

I have had this issue on going for 8 days now so I have had internet which is unusable which I am paying for, xbox live another service which I am paying for which I can't use.  Called support everyday and I'm getting no where.

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Forum Team
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Re: SH 2AC loses contact to servers though xbox one firmware 2.01.11

Evening Tim_Bascombe,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are experiencing disconnections on your Xbox One.

 

This is an issue that we are currently aware of and you can take a look at this link > Superhub 2ac Firmware for more information.

 

If there are any further issues after this, by all means let us know.

 

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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