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Dc_03
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Router update

Quick start set up, activated and all plugged in as per the steps. Router won't stop "updating" the green wireless and the other lights keep flashing. After 50min Thought it might be that I plugged it into the wrong cable as the box was off the wall but doesn't seem to make a difference...thought? Possible re pull needed?
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Re: Router update

Hi Dc_03,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble getting set up.

 

I've located your account and I can see your equipment is now active! I can also see an issue with your Downstream Power levels that could potentially cause issues with your connection.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust this for you.

 

Speak soon Smiley Very Happy

 

Josh


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