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rmlmtl
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Returning Virgin Routers x2

I have now had 2 Virgin Netgear Router - 'Superhub 2's.  Myself and Virgin have failed to get these working on my system so I am left using my original  Virgin Superhub.

What do Virgin wish me to do with these brand new effectively unused items.  If no helpful response from Virgin they will go in the bin as I have wasted  hours of time (twice) trying to activate these routers.  Virgin advised me to return to the old router.

It means of course I am paying full price but having to use old equipment which irks me!

 

 

 

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Re: Returning Virgin Routers x2

Thanks for posting rmlmtl and sorry for the issues experienced,

We do not require the return of the equipment mentioned within your post.

I've sent you a private message so that we can chat about this some more.

Hope to hear back from you soon,

Nat_J


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vircom
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Re: Returning Virgin Routers x2

You may have to wait up to a week for a response on this forum. Best to ring them and ask. Strange that the new SHubs will not register I would have hoped VM would have offered to send an technician if you had followed their procedure without success.
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rmlmtl
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Re: Returning Virgin Routers x2

I don't want to spend 30 minutes on hold like this morning and then another 20 minutes while the helpline failed to get my box working. (again! - hence 2 boxes)  so I will await a response.

To be fair Virgin did offer a technician but that would have left me without  internet etc for  at least 24 hours, probably more. It was therefore easier just to reactivate my original box.

As they told me that there is going to be another upgrade to boxes in about 4 months time I would rather wait in the hope the new new box will work!

Grrr......! 

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Re: Returning Virgin Routers x2

Thanks for posting rmlmtl and sorry for the issues experienced,

We do not require the return of the equipment mentioned within your post.

I've sent you a private message so that we can chat about this some more.

Hope to hear back from you soon,

Nat_J


Who's who? Find out more about our community members. Good folk to know


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