Hi Keith, when I got my new Superhub 3.0 I was also told it would take up to 7 days to receive a return package for my old Superhub 2 , however mine ended up taking nearly a month to the point where I nearly forgot what the package was for when It got delivered. ^_^
And now you don't need to return it. VM don't want back anything other than SH3's. Just recycle it safely at your local council's facility. Cool eh?
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.