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TheBigMatt
On our wavelength
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Replacement Superhub

I have had my superhub for a few years now and recently it has started playing up. It seems to get very hot and loses the internet connection quite frequently. It has now started to reset it self, on 2 occasions back to factory settings.

It also has started not accepting wifi connections, i am finding that overnight it loses wifi internet connectivity and does not accept reconnection from my phone etc.

I am constantly having to reboot and this solves the issue temporarily. 

is it possible to get a replacement router? If any VirginMedia people are on here can they organise that for me?

 

regards

Matt

 

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Superuser
Superuser
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Re: Replacement Superhub

All core kit from Virgin Media is rented as part of the subscription. This means if it goes wrong then Virgin Media will replace it.

If you speak to the tech support team they will be able to see what is happening and send a replacement if that is what is needed.
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I work for Virgin Media - but all opinions posted here are my own
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