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Jariten
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Regular bouts of packet loss

Hi,

When watching Netflix, I regularly end up with the stream paused and the percentage count hanging on 25% for up to a minute before either continuing or failing.

Recently, I got back into Eve Online after several years away and get dropped like clockwork.

I have set up a Broadband Quality Monitor which, so far, has only been running overnight, but it is already revealing!

5add8b3b0f47a8b7c3d0d25981847f44-07-12-2016

Network Log: 

07/12/2016 08:14:43 GMT 07/12/2016 08:14:43 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 08:13:10 GMT 07/12/2016 08:13:10 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/12/2016 07:34:10 GMT 07/12/2016 07:34:10 GMT Error (4) 68010302 DHCP WAN IP - ***********
07/12/2016 07:33:31 GMT 07/12/2016 07:33:31 GMT Error (4) 68000407 TOD established
07/12/2016 07:33:22 GMT 07/12/2016 07:33:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
07/12/2016 07:33:17 GMT 07/12/2016 07:33:17 GMT Notice (6) 84000510 Downstream Locked Successfully
07/12/2016 07:32:59 GMT 07/12/2016 07:32:59 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 07:32:38 GMT 07/12/2016 07:32:38 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 07:31:56 GMT 07/12/2016 07:31:56 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 07:30:32 GMT 07/12/2016 07:30:32 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 07:27:42 GMT 07/12/2016 07:27:42 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 07:22:05 GMT 07/12/2016 07:22:05 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 06:41:33 GMT 07/12/2016 06:41:33 GMT Error (4) 68010302 DHCP WAN IP - *************
07/12/2016 06:40:53 GMT 07/12/2016 06:40:53 GMT Error (4) 68000407 TOD established
07/12/2016 06:40:46 GMT 07/12/2016 06:40:46 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
07/12/2016 06:40:41 GMT 07/12/2016 06:40:41 GMT Notice (6) 84000510 Downstream Locked Successfully
07/12/2016 06:40:24 GMT 07/12/2016 06:40:24 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 06:40:02 GMT 07/12/2016 06:40:02 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 06:39:20 GMT 07/12/2016 06:39:20 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
07/12/2016 06:37:56 GMT 07/12/2016 06:37:56 GMT Error (4) 68010100

DHCP RENEW sent - No response for IPv4

 

Downstream:

  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 411000000 419000000 427000000 435000000 443000000 451000000 459000000 467000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 6.18 6.04 5.93 6.16 6.54 6.95 7.20 7.39
RxMER (dB) 37.09 37.09 37.36 37.09 37.64 37.94 37.94 37.94
Pre RS Errors 15945 15981 17560 24036 25951 27606 30274 34634
Post RS Errors 964 303 302 940 1027 940 914 970

 

Upstream

  US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 76 N/A N/A 74
Frequency (Hz) 25800000 N/A N/A 39400000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 45.50 N/A N/A 47.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0

0

 

Hope someone can help me Smiley Happy

Thanks

Jariten

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Jariten
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Re: Regular bouts of packet loss

Updated ping.  The first thick red light is when I reset the router (and then forgot to allow ping replies).  No idea what caused the second thick bar

ec5bbaf31fa1f99e2b42f47c0ad55945-08-12-2016

 

 

 

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Forum Team (Retired) Adam_L
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Re: Regular bouts of packet loss

Hi Jariten, 

Thanks for letting us know about your regular issues with packet loss, I apologise for any inconvenience caused.

I have run some checks from this side and everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, what does the Hubs light sequence indicate when the issues occur?

Also, does this occur on both wired and wireless connections?

Speak soon, 

Thanks, 

Adam.


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Jariten
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Re: Regular bouts of packet loss

Adam,

After resetting the powerline networking devices, the problem appears to have been alleviated, so it is all now good. Thanks for your reply. I forgot I had posted here about it Smiley Sad

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Forum Team (Retired) Adam_L
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Re: Regular bouts of packet loss

Hi Jariten, 

Thanks for the response!

I am pleased to hear that things seem to have alleviated! This is great!

Just remember should you require any assistance in future then post back here and we'll gladly take a look at things from here for you.

Take care, 

Thanks, 

Adam.


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