I am having connection issues and cant do anything about it :-( I have read the flapping disconnection post -and the a few more posts on the forum, but haven't seen anything as rhapsodic as this baby so I gotta ask for help before I grab a hammer :-)
My connection randomly drops several times during the day:
1, most of the time reconnect by itself after 5-10 minutes
2, sometimes I have to restart the hub
3, or even hard reset the units (both HUB 2`s and/ now the HUB 3)
4, Windows 10 /64bit able to solve connection issues in 1 out of 10 times
6, virgin troubleshooting able to solve the issue in 2 out of 10 times
5, Virgin Customer service sometimes able to see a problem, sometimes not,random just like my connection.
I have moved in February 2016, so we received a new line (20meters), new HUB and an actuator
in March 2016 my 2nd HUB 2 has been replaced because of failure (the new engineer pointed out that I dont need the actuator and removed it)
by April 2016 the 2nd HUB 2.0 has been well cooked (it was boiling hot) and got another HUB 2 as a replacement (engineer installed the actuator- was furious for not having one)
attention: a year later ---- **bleep**
April 2017 random disconnection issues so I have received a New HUB 2.0 (engineer installed a smaller actuator)
May 2017 random disconnection continues so on the 5th May 2017 I have received a HUB 3 (engineer installs a different actuator )
Disconnections issues continues with no change:
Today I came home from work, Had no connection, windows, virgin or restart did not solve the problem so I had to reset the unit with me nail clipper. After reset, I had several disconnections and I had none in the past 74 minutes.
I am using the same GAMING rig and the same Samsung S5 phone connected since 2015 and both devices are losing connection.
The cherry on the top is that I have a 50mb package, but somehow my broadband speed has dramatically reduced is well.
I am struggling to buffer YouTube videos on both devices :-(
If you have any advice please don't hesitate to share
Have good one, cheers
ps: we have virgin since 2009 and it was always good but this is more than annoying :-(
Thanks for the updates, at the moment the hub transmit levels are too high and this tends to be associated with instability:-
53.8 dBmV 55 dBmV
Low SNR may cause it but that is okay. Looking back at the old data they were okay when Sam last checked so perhaps an intermittent issue. Think it is best we let an engineer visit please. I will send you a forum private message to arrange an appointment.