Hi I ordered Virgin Media on the 24th Feb 2017, I selected the 11th March for my install.
I received a text message 5.30pm on the 10th March to contact Virgin regarding my install.
I was told I required a Re pull but I live on a busy main road !!!
When I rung customer services on Monday 13th March to ask how long this would take, I was given no indication of when this would happen.. The nice Indian guy said "As a good will gesture we will knock £15 a month off your bill for 12 month", I asked for confirmation of this via email, as at today 19th march I have had no confirmation or any indication of when my re pull will happen. Any help on this guys, any body had issues ?
Thanks for taking the time to get in touch with us about the re-pull for your services and a warm welcome to the community.
I appreciate that these delays do impact our customers but they are necessary for us to complete the repair works that we have identified during the pre-call in order for us to provide services for you.
The work that is needed requires permits from the local authority and permits from any utility companies who have cables where we are planning to work or dig.
To keep up to date with this with our Construction teams you can contact them directly via 0345 045 0595 and their opening hours are Mon-Sat 8:30am-7pm.
Additionally I am going to check in with the teams for you about this tomorrow morning when I am back in and I'll pop back to you with an update.
I am sorry you are thinking of changing to SKY I do appreciate the delays are not ideal and understand you are doing what is best for you as a customer here. We're still here to support you if you are going to stick with us
We can only apply a credit to you if you are at some point going to become a customer with us. The money promised is waiting to credit the account that would activate once the account is installed. If the installation doesn't take place the money promised would not apply as this is towards services you would have been having with us.
Keep us posted and let us know if you want us to look into anything else for you.
Alternatively if I am not available for you the opening hours for the construction team are Mon-Sat 8:30am-7pm and their direct dial number is 0345 045 0595.
I do apologise but I've had no feedback since we last spoke at the beginning of May. As I've had some time off this month I've been unable to chase this for you earlier than now. I've checked back in with the area managers for you and I hope to have an update for you soon.
Many thanks once more for your continued patience.