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adresch
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QuickStart Pack no show

Hi all,

So I signed up for the new Vivid 200 gamer service, my quickstart pack was supposed to arrive today, but it's been a no show

The order tracking page has no tracking number, only the date it is supposed to arrive on (today)

Is there anything I should, or can do?

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adresch
On our wavelength
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Re: QuickStart Pack no show

Ok quick start box arrived today aok!, but despite reassurances from the Virgin media sales guy, I can't get the service to work

The VM sales guy called round twice and convinced me to sign up, he said I had the proper cabling (we had VM about 3-4 years ago), so I ordered via the website and the pack arrived today

However, the install guide says I need a VM face/wall plate, which I don't have, all I have is a white coaxial cable dangling from our ceiling in the hall way

I screwed it into the hub, but no dice, the internet won't connect!

 

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Re: QuickStart Pack no show

Hey adresch,

 

Thanks for the update Smiley Happy

 

I've just taken a look at your Hub and I can see you're up and running and online, which is great.

 

I apologies if you have problems with the activation.

 

Please feel free to drop me a PM if there's anything else I can help with.

 

Catch you again soon,

Take care.

Heather_J

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