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gearedup
Tuning in
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Promised install before Xmas and Virgin Media 'FORGOT' to book and engineer!

Virgin Media thanks for wasting my time. Booked and confirmed an appointment to install broadband and Tv 4 weeks ago - stayed in 4 hours on Xmas Eve only to be told they forgot to book the engineer and it would be the end of January for the next available appointment. What are you going to do about it?

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Re: Promised install before Xmas and Virgin Media 'FORGOT' to book and engineer!

Hey gearedup,

 

Thanks for posting Smiley Happy

 

I'd like to apologies for the recent problems with your new services, this is frustrating and I completely understand where you're coming from.

 

I've checked your account and I can see that since posting, you've called in to get this sorted and now have an install date booked.

 

I know this is an inconvenience, please keep in touch with us and let us know how the install goes.

 

Thanks again for your post,

Take care.

Heather_J

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